© 2023 The Congruency Group, LLC

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ONLINE COURSE DESCRIPTIONS

TCG offers three online courses:
Introductory 
Conversational Elicitation
TCG's R.E.B.L.E. Program in Advanced Interviewing and Deceptive Analysis 
The ABCs of Human Interaction: Awareness, Body Language & Communication

TCG's R.E.B.L.E. PROGRAM IN ADVANCED INTERVIEWING AND DECEPTIVE ANALYSIS

Wouldn’t you like to understand why you have a ‘gut feeling’ that a person is violating your trust?  Wouldn’t it be great if you could tell when someone was omitting important information that could affect you or others in a critical way?  Wouldn’t you want to know how someone really feels instead of how they are saying they feel?  Wouldn’t you want to be able to know what to do after you identify when someone is lying to you?  Wouldn’t you want to know how to get to the truth without losing rapport and sounding accusatory?  

If you answered, “yes” to any of these questions, and you want to iIf you answered, “yes” to any of these questions, and you want to improve your confidence, enhance your interpersonal relationships, learn to accurately read body language, learn nonverbal and verbal indicators of deception that can help you identify when someone is lying to you, learn how to effectively ask questions so you do not frustrate someone or worse lead them to an answer you want to hear, learn a questioning technique that will always spot a lie, understand the relationship between lying and stress, and of course learn methods to get a person to want to tell you the truth, then this online training program is for you.  

 

This 5-week self-paced online course provides an intense coverage of the methodologies in TCG’s 5-step R.E.B.L.E. program.  R.E.B.L.E. stands for R: Relax, E: Establish rapport, B: Baseline, L: Look for deviations from baseline behaviors and deceptive indicators, and E: Extract the truth.  As you can see, and hear, R.E.B.L.E. sounds like ‘rebel.’  That is done with intention.  Being a rebel means you are fighting for something you believe in.  We believe no one should be lied to, hurt, or taken advantage of so that is what we fight for, honesty and respect.  We want you to fight for the same things.  Whether you are a parent, a principal, an investigator, a hiring manager, a salesperson, a nurse or doctor, an attorney, even a seasoned interrogator, the tips this program will increase your detecting deception skills and your confidence in detecting deception with the most accuracy a human can possess, as well as perfecting your interviewing and questioning skills. 

This course teaches you how to be seen as trustworthy and confident to earn respect and honesty from others, how to increase your awareness in order to accurately read and interpret behavioral indicators of stress and deception, how to identify incongruent body language, how to thoroughly analyze spoken and written words to identify verbal deception, and then how to carefully extract the truth through effective questioning techniques and carefully worded conversations to include her go-to lie exposing questions.  You will learn how to timeline a story, a tool that always discovers a lie, and you will learn the difference between guilty and truthful answers. You will also learn how to avoid false confessions and how to discover a person's needs and motivations in order to bring them to a confession. 

  

Lena built rapport with terrorists in Guantanamo Bay, Cuba, members of Al-Qaida and Taliban, shortly after the terrorist attacks of 9/11 in order to gain their honesty.  She was able to obtain high value intelligence information by mastering the art of human interaction; she used rapport techniques, questioning techniques, her keen detecting deception skills and the art of a non-accusatory conversation to break the detainees’ will to lie.  She brings that experience to you in this course.  

Requirements: 

  • You do not need any prior knowledge of body language or deceptive analysis.

  • You will need access to a computer (preferable with a camera but it is not required), a free Google account to access Google Hangouts, and an email account.  Access to a printer is beneficial but not required.

  • You will have homework.  You will be given 4 homework assignments that will take no longer than 1 hour of your time each.

    • The first homework assignment will be to write two stories for this program a week prior the class. Instructions will be emailed to you upon registration and payment. We will use these in the training.

    • The second homework assignment will be to assess a video assigned to you and write down all the nonverbal deceptive indicators you see. 

    • The third will be to conduct a test on a peer or friend. 

    • The fourth will be to conduct statement analysis on written works. 

 

Time Investment: 5-week self-paced online course 

Cost Investment: $695 USD 

What You Will Receive: 

  • Personalized, interactive, training guided by Lena Sisco.

  • A TCG R.E.B.L.E. packet which we will mail to you immediately upon completion of the program containing the following:

    • A R.E.B.L.E. Reference Guide to you immediately upon conclusion of the program. We want you to be focused and aware during the training sessions and not focused on the Reference Guide to take good notes. The Reference Guide will serve as such for you once you complete the training. (Note: We do not provide copies of the presentation slides.)

    • Another guide Lena wrote specifically for R.E.B.L.E. participants titled: "The Interrogators Guide to Strategic Interviewing."

    • A training certificate of completion for the Online R.E.B.L.E. training program.

    • A Dog Tag book marker that states you are “TCG R.E.B.L.E. CERTIFIED.”

    • And a complimentary copy of Lena’s book “You’re Lying.”

INTRODUCTORY CONVERSATIONAL ELICITATION 

 

This 4-hour online self-paced course is for anyone wanting to learn a highly effective and advanced tradecraft that can help you acquire information in the most unassuming way.  In this course we will provide you the fundamentals of elicitation and teach you where, why and how you can use elicitation effectively.  Elicitation is a skillful conversational technique used to obtain information from others during a casual conversation while concealing the intent of the conversation.  You may want to find out information that you feel uncomfortable asking for and that may make others uncomfortable, or, that may be damaging to your reputation or your profession if you ask for it openly.

 

Information such as knowing your stakeholders’ interests and expectations, if a buyer is serious or not, whether or not your patient is concealing symptom, if your customers have intentions of finding another vendor, or if there are any security concerns you should be aware of that others can’t openly disclose.  Elicitation can help you find out invaluable information that can protect you and your investments.  Elicitation can also pave the way to building amazing rapport with others and thus forming mutually benefitting relationships.  Unfortunately, elicitation is not a skillset that comes easy to most, but with proper training and practice, you’ll be able to elicit information effortlessly. 

 

Participants will learn both conversational elicitation techniques in order to casually and unassumingly obtain pertinent information from others and counter elicitation measures to protect themselves if they become the target of elicitation. Lena teaches 10 elicitation techniques in a fun and easy method so participants can grasp the concept and techniques quickly and effectively.  You will learn some highly effective rapport building techniques to gain likability and trust and body language dos and don’ts for looking and feeling confident while conducing elicitation.  She will teach you about what she refers to as, the ‘elicitation spotlight effect’ and the ‘elicitation stoplight’ to ensure you never give off the what she calls the ‘creep factor’ and you never expose the true intentions of your casual conversations.  And you will learn how to take conversations from the macro/broad topics to the micro/narrow topics and then back out again to the macro/broad topics to avoid suspicion.

 

Elicitation is an operational tool that exploits aspects of human psychology; certain aspects of which make human sources vulnerable to the techniques.  After training her clients, Lena is often told, “I didn’t think this stuff would work, but I was wrong, it really does work!”  These skills will allow you to obtain sensitive information without disclosing your intentions or objectives all while protecting yourself from being elicited by the adversary.

 

Wouldn't it be nice if you could elicit your opposition's expectations prior to negotiating a settlement or gain a competitive advantage by knowing the competition?  Wouldn’t you want to know how to invest your hard earned income and make financially wise decisions?  Wouldn’t it be great if you could win the trust of a witness and elicit information to win a case?  Wouldn’t you want to be able to identify when you are a target of elicitation and know how to use counter elicitation techniques in order to not unwittingly disclose your sensitive information?  And wouldn't you want to know how to enhance your personal and professional relationships?  With this training, you can.  You can use these techniques to guide casual conversations effortlessly to the topics you want to discuss in order to gain the information you need.

You will learn:

  • 10 proven elicitation techniques 

  • How to skillfully craft the techniques into effective provocative statements to elicit a narrative responses to keep a conversation flowing effortlessly

  • How to be confident when eliciting to avoid behaviors that give off what Lena calls "the creep factor" 

  • How to put yourself at ease and how that puts others at ease through taking advantage of mirror neurons

  • When to proceed with your elicitation attempts, when to stall the conversation and when to cease the conversation entirely to preserve your integrity and safety 

  • Nonverbal behavioral indicators to look for that will tell you if you are making someone nervous or uneasy

  • How to pick up on signs of stress, worry, anxiety, and use this to assess whether or not your target is getting ready to shut down or open up  

  • The do’s and don’ts of your body language

  • Fast, easy and effective ways to build rapport and increase your likability factor 

  • How to listen for effective conversational gates that you can use to jump off on to another topic of interest and seamlessly transition the conversation when and where you need to

  • How to push a conversation forward to where you need it to go or how to circle it back around to a topic you need to further exploit

  • How to avoid elicitation attempts made on you by using eight easy elicitation countermeasures to protect your identity and sensitive information.

Time Investment: 4-hour self-paced online course

Cost Investment: $275 USD 

What You Will Receive: TCG's Conversational Elicitation Reference Guide and training slides and a 30-minute one-on-one personal Q&A session with Lena at the end of your training. 

THE ABC'S OF HUMAN INTERACTION; AWARENESS, BODY LANGUAGE & COMMUNICATION

This is a 4 hour online course meant for anyone looking to perfect their interpersonal skills. It is especially beneficial to leaders in any type of business or industry.  Whether you are a team leader, a coach, mentor, manager, supervisor, or an executive, this program will help you increase the effectiveness of your communication with others. 

  • You will learn how to focus your awareness in order to:

    • Learn the dos and don’ts of body language

    • Uncover the myths about reading body language

    • Detecting common nonverbal deceptive indicators by being able to accurately read facial expressions, body gestures and movements

    • Detect common verbal indicators of deception when someone speaks by actively listening and conducting statement analysis

    • Change verbal language from negative and accusatory to positive and non-accusatory

    • Ask good questions to avoid confusion and frustration and to clarify information

    • Mindfully listen without making assumptions

    • Control impulses and focus attention

  • You will learn how to identify and overcome common communication barriers such as:

    • Biases, prejudices, assumptions

    • Personality types

    • Organizational & procedural 

  • You will learn how to handle conversational challenges by knowing:

    • What to do and say to resolve and deescalate conflict

    • How to remain emotionally controlled

    • Why being familiar with your organization can help enforce efficiency and effectiveness equally while diffusing “otherness”

    • Things to consider when communication across cultures.

  • You will learn how to be a mindful leader. There are many levels of leadership within an organization; leadership is not just at the director or executive levels.  All employees are key leaders and the directly impact each other and the organization. They provide direction, support, motivation, and feedback to each other in order to meet the organization's goals collectively. A mindful leader, at any level in an organization, can lower employee emotional exhaustion and increase an employee’s well-being (happiness, morale, self-worth, satisfaction, etc.) and performance (productivity, quality, quantity). We will teach you how to be a mindful leader and bring out the best in your employees to promote employee well-being. 

Time Investment: 4 hour self-paced online course

Cost Investment: $275 USD 

What You Will Receive: TCG's ABC's of Human Interaction Reference Guide and a 30-minute one-on-one personal Q&A session with Lena at the end of your training.

 

All online training is offered on Thinkific.