© 2023 The Congruency Group, LLC

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ONLINE COURSE DESCRIPTIONS

TCG offers four online courses:
Working Silhouettes
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Office Conference
Documents and Blurred Business Men
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Working Silhouettes
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Office Conference
Documents and Blurred Business Men
In Meeting
5-week R.E.B.L.E. Program in Advanced Interviewing and Deceptive Analysis 
3.5-hour Introductory 
Conversational Elicitation

7-week TTT Program in Advanced Elicitation

3.5-hour The ABCs of Human Interaction

1-hour Conflict Resolution

7-WEEK: R.E.B.L.E. PROGRAM IN ADVANCED INTERVIEWING AND DECEPTIVE ANALYSIS

*Coming June 2020

This 7-week self-paced online course provides an intense coverage of the methodologies in TCG’s 5-step R.E.B.L.E. program.  R.E.B.L.E. stands for R: Relax, E: Establish rapport, B: Baseline, L: Look for deviations from baseline behaviors and deceptive indicators, and E: Extract the truth.  As you can see, and hear, R.E.B.L.E. sounds like ‘rebel.’  That is done with intention.  Being a rebel means you are fighting for something you believe in.  We believe no one should be lied to, hurt, or taken advantage of so that is what we fight for, honesty and respect.  We want you to fight for the same things.  Whether you are a parent, a principal, an investigator, a hiring manager, a salesperson, a nurse or doctor, an attorney, even a seasoned interrogator, the tips this program will increase your detecting deception skills and your confidence in detecting deception with the most accuracy a human can possess, as well as perfecting your interviewing and questioning skills. 

This course teaches you how to be seen as trustworthy and confident to earn respect and honesty from others, how to increase your awareness in order to accurately read and interpret behavioral indicators of stress and deception, how to identify incongruent body language, how to thoroughly analyze spoken and written words to identify verbal deception, and then how to carefully extract the truth through effective questioning techniques and carefully worded conversations to include her go-to lie exposing questions.  You will learn how to timeline a story, a tool that always discovers a lie, and you will learn the difference between guilty and truthful answers. You will also learn how to avoid false confessions and how to discover a person's needs and motivations in order to bring them to a confession. 

Requirements: 

  • You do not need any prior knowledge of body language or deceptive analysis.

  • You will need access to a computer (preferably with a camera but it is not required), a free Google account to access Google Hangouts, and an email account.  Access to a printer is beneficial but not required.

  • You will have homework.  You will be given 4 homework assignments that will take no longer than 1 hour of your time each.

 

Time Investment: 5-week self-paced online course 

Cost Investment: $695 USD 

What You Will Receive: 

  • A TCG R.E.B.L.E. packet which we will mail to you immediately upon completion of the program containing the following:

    • A R.E.B.L.E. Reference Guide to you immediately upon the conclusion of the program. We want you to be focused and aware during the training sessions and not focused on the Reference Guide to take good notes. The Reference Guide will serve as such for you once you complete the training. (Note: We do not provide copies of the presentation slides.)

    • A training certificate of completion for the Online R.E.B.L.E. training program.

    • A Dog Tag bookmarker that states you are “TCG R.E.B.L.E. CERTIFIED.”

    • A TCG logo thermos.

    • And a complimentary copy of Lena’s book “You’re Lying.”

 

5-WEEK: TRAIN-THE-TRAINER PROGRAM IN ADVANCED ELICITATION 

*Live Now

This is an exclusive train-the-trainer (TTT) program where upon completion you will not only have gained an invaluable skillset that is considered to be an elite tradecraft in military intelligence and business intelligence, you will also have gained the knowledge and skills to train others in this skillset and if you chose, you can make this endeavor into a profitable livelihood.  

Easily explained, elicitation is an advanced technique used to collect information from others while concealing your objective; acquiring information without having to ask for it. It is highly effective and used by intelligence agencies world-wide as well as numerous private and public sector organizations as a business intelligence strategy to help businesses make more informed business decisions. Elicitation can create opportunities for you to meet key individuals and gain critical information in an unassuming manner by designing the perfect scenario for a chance encounter or letting you take advantage of a chance encounter that can turn into a rewarding relationship that can help secure someone’s safety or financial future.  

 

You can use elicitation whether you are in the medical field and trying to find out what is really ailing a patient, or a sales representative trying to figure out what will motivate your customers to buy, a business analyst trying to figure out the competition, a global conference attendee trying to meet individuals to recruit, a C-Suite executive trying to figure out how his or her company or product line is perceived, a marketing director trying to forecast the market, or a government official trying to figure out what threats exist that may compromise our nation's security.  The bottom line is, if your goal is to acquire information that you cannot just come out and ask for, then you need to use elicitation. 

Elicitation is a highly sought after skillset but not many people have the exposure and expertise to use it effectively.  It takes high-level training and a lot of practice in order to use it successfully and get results.   Your training should come from someone who has used it for years and still uses it operationally in their careers, not from someone who has just read about it.  Anyone can read a book on elicitation, but it will be very difficult to actually use it in the real world.

Because this is a TTT program, Lena interviews all interested applicants via a phone interview prior to acceptance into the program.  Once she has determined your eligibility in the program and upon successful completion of the program, you will be considered a certified TCG Elicitation trainer.   (*Note: You will not be a train-the-trainer, meaning, you will not be certified by her to train others to become elicitation instructors.)  Lena has a reputation for excellence in this field so you can understand why she is very selective in who gets accepted into this program.  In essence, you will be representing her and her company. 

To ensure the success of our relationship and your future, upon acceptance into the program, you will be given a contract to sign with TCG in which will agree to the following things: 

  • All training material will retain the TCG logo and contact information when you train other entities. 

  • You will not misrepresent TCG while training other entities by using this material as a train-the-trainer program; you will not be certified to train others to be trainers. 

  • Stipulations for violating the contract will be clearly defined in the contract. 

 

After completing this program you will have the confidence and the skills to; 

• Approach strangers, build rapport, gain their confidence and trust and establish rewarding relationships 

• Control any conversation you have in an unassuming manner

• Extract the most sensitive information, while concealing your overall objective from others

• And you will be able to train individuals and organizations using her proven and highly effective techniques so they can achieve their future goals.  

In this program you will learn the following:

  • 15 Proven Elicitation Techniques: You will not only learn 15 techniques, you will learn how to skillfully craft them so that each is a provocative statement and you will always elicit a narrative response and keep the conversation flowing effortlessly.

  • How to be a confident elicitor and what behaviors and demeanor you want to portray so that you do not give off what Lena calls, "the creep factor." You will learn how to put yourself at ease and how that puts others at ease by taking advantage of mirror neurons. 

  • How to perfect the casual chance encounter; "the bump."

  • How to avoid the elicitation spotlight effect, which is when your demeanor alerts others and causes concern which leads to a lack of trust, sharing of information, and ultimately, a failed elicitation attempt. In the worst-case scenarios, this can lead to you becoming the target of unwanted attention, especially if you are operating in an environment where security and safety are paramount.

  • You will learn about the elicitation stoplight. When to proceed with your elicitation attempts, when to stall the conversation and change gears, and when to cease the conversation. You will learn the verbal and nonverbal indicators that will tell you if you are in the green, yellow or red light during a conversation. 

  • How to accurately read body language so that you can pick up on signs of stress, contempt, worry, anxiety, and use this to assess whether or not your target is getting ready to shut down or open up. You will also know what to do with your body language to persuade your target to open up to you.

  • Fast, easy and effective ways to build rapport and more importantly, gain trust in others so they want to share information with you.  You will learn how to increase your "likability factor." 

  • How to effectively and skillfully use embedded commands and "magic words" to gain compliance, trust, and rapport.  You can become persuasive and influential by just knowing what words to say and when.

  • How to model your conversation through the hourglass method.

  • Effective conversational transitions and gates.  You will know how to push a conversation forward to where you need it to go or how to circle it back around to a topic you need to further exploit.  You will how to carefully listen for conversational gates that you can use to jump off on to another topic of interest.  You will be able to bounce back and forth during a conversation so that your target does not become aware of what topics are important to you. 

  • How to protect your identity and sensitive information by using 10 elicitation countermeasures. 

  • How to secure a follow-on meeting with someone to develop a rewarding relationship. 

 

By the end of this program, you will have the confidence and the skills to control any conversation you have. You will be able to extract the most sensitive information while concealing yours and your overall objective.

Time Investment: This TTT program is a 5-week online program.  Each week is self-paced but lessons will need to be completed by the start of the following week.  Be prepared to spend approximately 10 hours a week on your training.  Some individuals may spend less, some more. The more time and effort you put in each week, the more you will get out this program and more prepared you will be to reach your personal goal of being a highly effective and successful elicitor and elicitation trainer.  Your training week starts and ends on a Thursday.  Each week you will have a training lesson, homework assignments and a weekly tag-up call where you will teach back that week's lesson to Lena.  Remember, this program is not only teaching you an elite skill, but it is also certifying you as a trainer so you will have to demonstrate your knowledge of each week's lesson. 

Cost Investment: $3995 USD for tuition and materials. 

Requirements: 

  • You do not need any prior knowledge of elicitation. 

  • You will need access to a computer and a strong wi-fi signal for online work and weekly tag-up calls. 

  • You will have homework.  You will be given homework assignments every week that will take a minimum of three hours of your personal time. You may find yourself putting in more time depending on your personal needs.  Your homework assignments will be divided into two parts: a performance activity and a teach-back activity.  Lena is a huge proponent of speaking from experience, so, having done what you teach.  Before she will certify anyone to teach elicitation, she will require you to perform elicitation activities.  This will make you a more experienced and credible instructor because you will be able to reference real-world examples from your own real-world experiences.  The homework is designed to push yourself outside your comfort zone so that you can perfect your elicitation skills.  The second part of each week’s homework assignment will be the teach-back activity.  This is where you will teach Lena what you learn.  During your teach-back session, you will be mentored by Lena and you will be given constructive feedback to perfect each lesson in order to fully prepare you to facilitate an elicitation training session. 

What You Will Receive:

  • Personalized, interactive, training guided by Lena Sisco, recognized globally as an expert in the fields deceptive analysis, interrogation and interviewing, body language and of course, elicitation.  

  • Your name will be mentioned on this website as TCG Elicitation Trainer!

  • You will keep all of your weekly training material which you can use to train your clients after you are certified by The Congruency Group. That material includes the following:

    • All TCG PowerPoint training slides that include a How-To Facilitation Guide for each presentation for each week’s lesson

    • A TCG desktop Elicitation Reference Guide and PDF document that you can reproduce for your classes

    • All videos used in her training classes

    • One-on-one mentoring and feedback from Lena during your presentation to her 

    • A training certificate from TCG stating you are certified by TCG in the Elicitation TTT program.  

All material will be mailed to you on a thumb drive for you to keep upon the successful completion of this program.

Your Return on Investment:  Lena will provide you two Elicitation Facilitation Outlines (EFO); one for a 1-day training program and one for a 2-day training program.  All you have to do is collect your clients!  

3.5-HOUR: CONVERSATIONAL ELICITATION (INTRODUCTORY COURSE)

*Coming March 31, 2020

This 3.5-hour online self-paced course is for anyone wanting to learn a highly effective elite skill that can help you acquire information in the most unassuming manner.  In this course, we will provide you the fundamentals of elicitation and teach you where, why and how you can use elicitation effectively.  Elicitation is a skillful conversational technique used to obtain information from others during a casual conversation while concealing the intent of the conversation.  You may want to find out information that you feel uncomfortable asking for and that may make others uncomfortable, or, that may be damaging to your reputation or your profession if you ask for it openly.  Lena teaches what she refers to as the "Easy 8" elicitation techniques. They are easy to learn and with a little effort easy to master.  You will also learn some highly effective rapport-building techniques to gain likability and trust and body language dos and don’ts for looking and feeling confident while conducting elicitation. 

Participants will learn both conversational elicitation techniques in order to casually and unassumingly obtain pertinent information from others and counter elicitation measures to protect themselves if they become the target of elicitation.

You will learn:

  • 8 proven elicitation techniques 

  • How to skillfully craft the techniques into effective provocative statements to elicit narrative responses to keep a conversation flowing effortlessly

  • How to be confident when eliciting to avoid behaviors that give off what Lena calls "the creep factor" 

  • How to put yourself at ease and how that puts others at ease through taking advantage of mirror neurons

  • When to proceed with your elicitation attempts, when to stall the conversation and when to cease the conversation entirely to preserve your integrity and safety 

  • Nonverbal behavioral indicators to look for that will tell you if you are making someone nervous or uneasy

  • How to pick up on signs of stress, worry, anxiety, and use this to assess whether or not your target is getting ready to shut down or open up  

  • The do’s and don’ts of your body language

  • Fast, easy and effective ways to build rapport and increase your likability factor 

  • How to listen for effective conversational gates that you can use to jump off on to another topic of interest and seamlessly transition the conversation when and where you need to

  • How to push a conversation forward to where you need it to go or how to circle it back around to a topic you need to further exploit

  • How to avoid elicitation attempts made on you by using eight easy elicitation countermeasures to protect your identity and sensitive information.

Time Investment: 3.5-hour self-paced online course

Cost Investment: $125 USD 

What You Will Receive: TCG's Conversational Elicitation Reference Guide and a 30-minute one-on-one personal Q&A session with Lena at the end of your training. 

*If you decide that you would like to take the Elicitation TTT course after taking this course, your TTT course fee will be credited $275. 

3.5-HOUR: THE ABC'S OF HUMAN INTERACTION; AWARENESS, BODY LANGUAGE & COMMUNICATION

*Coming March 31, 2020

This is a 3.5-hour online course meant for anyone looking to perfect their interpersonal skills. It is especially beneficial to leaders in any type of business or industry.  Whether you are a team leader, a coach, mentor, manager, supervisor, or an executive, this program will help you increase the effectiveness of your communication with others. 

  • You will learn how to focus your awareness in order to:

    • Learn the dos and don’ts of body language

    • Uncover the myths about reading body language

    • Detecting common nonverbal deceptive indicators by being able to accurately read facial expressions, body gestures, and movements

    • Detect common verbal indicators of deception when someone speaks by actively listening and conducting statement analysis

    • Change verbal language from negative and accusatory to positive and non-accusatory

    • Ask good questions to avoid confusion and frustration and to clarify information

    • Mindfully listen without making assumptions

    • Control impulses and focus attention

  • You will learn how to identify and overcome common communication barriers such as:

    • Biases, prejudices, assumptions

    • Personality types

    • Organizational & procedural 

  • You will learn how to handle conversational challenges by knowing:

    • What to do and say to resolve and deescalate conflict

    • How to remain emotionally controlled

    • Why being familiar with your organization can help enforce efficiency and effectiveness equally while diffusing “otherness”

    • Things to consider when communicating across cultures.

  • You will learn how to be a mindful leader. There are many levels of leadership within an organization; leadership is not just at the director or executive levels.  All employees are key leaders and they impact each other and the organization. They provide direction, support, motivation, and feedback to each other in order to meet the organization's goals collectively. A mindful leader, at any level in an organization, can lower employee emotional exhaustion and increase an employee’s well-being (happiness, morale, self-worth, satisfaction, etc.) and performance (productivity, quality, quantity). We will teach you how to be a mindful leader and bring out the best in your employees to promote employee well-being. 

Time Investment: 3.5-hour self-paced online course

Cost Investment: $125 USD 

What You Will Receive: TCG's ABC's of Human Interaction Reference Guide and a 30-minute one-on-one personal Q&A session with Lena at the end of your training.

 

1-HOUR: 6-STEPS TO CONFLICT RESOLUTION

*Coming June 31, 2020

You have probably heard that two things are unavoidable in life, death, and taxes.  There is a third thing that is also inevitable, that is conflict. Whether in the workplace or at home, disagreements will happen because, as humans, we are all different.  We think and act differently, we prefer different things, and we communicate according to our distinct inherent preferences.  Although our world could not function without diversity, dissimilarity can cause friction amongst us.

When dealing with conflict, always remain objective, emotionally controlled, non-accusatory, respectful, and empathetic.  Those are what I consider the fundamental skills we all should be able to embody as effective communicators.  Our emotions will try to hijack these necessary skills, so we need to exercise our emotional intelligence to control our emotional reactions and how we express our feelings.  Notice I did not say ‘control’ our emotions, because you cannot.  We experience emotions because our limbic system decides how we will feel as a result of particular circumstances.  Overriding our limbic system is near impossible, but we can control our reactions to our emotions and how we express them.

This course teaches you six steps to effectively handle any type of conflict that arises in a conversation, whether spoken, emailed, or texted.  These steps will provide you with a paradigm shift so that you do not have to fear conflict, but instead, embrace it and masterfully conquer it.  

Time Investment: 1-hour self-paced online course

Cost Investment: $75 USD 

What You Will Receive: TCG's slides.

All online training is offered on Thinkific.