MOBILE TRAINING COURSES

TCG offers five mobile training courses. 

Enhanced  Communications

and Elicitation

Advanced Strategic Interviewing Course

Conversational Elicitation and  Behavioral Indicators  

Advanced Deceptive Analysis Course

Organizational  Cohesiveness & Change Management

TCG can bring training to you.  Please contact us to receive a course catalog and to find out course pricing, availability, and other training requirements.  We can also create customized training to fit your needs and schedule.  We look forward to training you!

ENHANCED COMMUNICATION AND ELICITATION 

(1-day | 2-day | 3-day training options)

TCG trains numerous industries, government, and military personnel in the art of conversational elicitation. For years our clients have respected the expertise we have gained from our real-world experience, our professionalism, flexibility and, of course, discretion.  We have helped companies gain a competitive edge while protecting their proprietary information and gather strategic insights necessary to decision making. We have also worked with government agencies and military departments on matters pertaining directly to U.S. national security. 

TCG partnered with Oxeye Group a few years ago to deliver the most advanced and innovative elicitation training.  In this flagship course, participants learn the skills they need to be savvy collectors, whether they have a business objective or a national security mission.  Participants learn and practice: 

• awareness skills to keep them sharp and in control of the conversation

• why elicitation works and how to be an effective elicitor

• how to obtain information through elicitation to answer requirements without raising suspicion 

• counter-elicitation skills to help them identify and respond to elicitation attempts made by others

• how to “bump” a target, gain their trust, and bait them into a conversation

• how to control the conversation and elicit information without ever revealing the true intent behind the conversation

• body language do’s and don’ts for looking and feeling confident

• the basics of how to accurately and quickly detect deceptive indicators, both verbal and nonverbal, to ensure the truthfulness and accuracy of the information they elicit.

Participants will start the training with awareness tests and then learn how to increase their self and situational awareness when they conduct elicitation.  In this course, we teach 11 proven elicitation techniques that involve crafting effective provocative statements in order to provoke responses from targets so the conversation flows freely and effortlessly. Confidence is a critical factor when it comes to effective elicitation.  If a person leaks insecurity and anxiety while eliciting, the effects can be extremely damaging to their reputation, credibility, safety, confidentiality, and the overall objective.  Elicitation is a tool that exploits aspects of human psychology; certain aspects of which make human sources vulnerable to elicitation techniques.  Participants will be tested on their observation, detecting deception, elicitation and counter-elicitation skills through real-world exercises.  Participants will be required to plan and conduct a real-world elicitation exercise.

TCG offers 1-day, 2-day, and 3-day training opportunities.  We also offer advanced training courses for repeat clients interested in further developing and practicing their elicitation skills.  Please contact us today for pricing and training agendas.  

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ADVANCED STRATEGIC INTERVIEWING (3-days)

Lena is the creator of this brand of training which she has trained for numerous organizations.  Her credentials and years of real-world expertise in interrogation and interviewing make her a subject matter expert in this field.   A version of this course is certified by the Virginia Department of Criminal Justice Services.  This course focuses on non-accusatory interviewing practices.  Participants will learn skills in four critical areas:

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Enhanced Communication:  First, participants will be tested on their level of self- and situational awareness.  Awareness plays a critical role in interpersonal communication because individuals must be aware of how they come across to others, through tone of voice and body language. A lack of awareness can unintentionally invite negative consequences and hinder rapport efforts.  Without awareness, communication, through words and through body language, can be misinterpreted and possibly be offensive in nature. You may be inadvertently closing yourself off to communication, you may give the perception you are disinterested, or you may look insecure and thus lose respect and trust from others. Without awareness, you will not be able to observe and listen to others, in order to pick up on the subtle indicators that indicate anxiety and stress, and often times deceit.  When we don’t actively listen to others, we will make assumptions and let our biases and prejudices lead us to make key decisions and reporting incorrect information.  Participants will learn how to increase their self- and situational awareness in order to overcome communication barriers.  Participants will also learn how to overcome conversational challenges, how to remain emotionally controlled, and how to change negative language to positive; the avoidance of negative language alone can change the entire outcome of a conversation.  Enhanced communication skills shape successful interviewers.  

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Interviewing:  Second, participants will learn non-accusatory interviewing skills such as using effective questions to fully exploit information and avoiding ineffective questions that waste time, cause frustration and feed information.  By asking good questions participants will collect pertinent, non-biased information, increase positive relationships and avoid the misinformation effect.  Participants will learn how to structure an interview by taking the interview from the Marco level to the Micro, and back to Macro to ease concern and increase cooperation.  Participants will learn icebreaker tips to get the interviewee engaged, questioning techniques such as how to timeline information in order to fully extract details, and how to handle interview challenges.   By preparing for the “what ifs,” interviewers can effectively handle situations where the interviewee shuts down, refuses to answer, or seems irritated or pressed for time.  Participants will analyze and critique interviewing techniques in a real-world case study.

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Elicitation: Third, participants will learn conversational elicitation techniques to obtain information during an interview to conceal objective(s) and relax the interviewee.  Elicitation is an operational tool that exploits aspects of human psychology; certain aspects of which make human sources vulnerable to elicitation techniques.  Participants will learn why elicitation works and how to be an effective elicitor by being able to control conversations, exploiting conversational gates and by using conversational transitions.   Elicitation is an effective tool to gain information indirectly so that you don’t have to ask a question.  Asking questions can sometimes sound accusatory and sometimes identify what we don’t know.  Participants will be required to conduct an elicitation exercise where they will go out in town and elicit information from an unwitting individual.

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Deceptive Analysis: Fourth, participants will learn how to read body language and how stress affects body language. They will learn about the different types of liars and the correlation between nonverbal indicators of deception.  We do not listen as actively as we should. We need to focus more on what others say rather than what we want to say.  When we do, we start to uncover hidden meanings in the words people use.  Participants will learn the basics of how to accurately, and quickly, detect verbal deceptive indicators in others.  Participants will learn how to conduct statement analysis on written and spoken statements in order to identify indicators of deception.  During this class, participants will be given real-world statements that they have to analyze for deceptive indicators.  Participants will also learn my three go-to questions to ask when they suspect a person is lying to them and what to do once a lie is exposed to get to the truth in a non-accusatory manner.  Participants will be tested on their observation and detecting deception skills through videos and real-world role-play exercises.

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CONVERSATIONAL ELICITATION AND BEHAVIORAL INDICATORS 

(2-days)

This two-day course teaches participants skills in two critical areas:

• Elicitation: Participants will learn conversational elicitation techniques and elicitation countermeasures to protect themselves if they become the target of elicitation.  This section includes 10 conversational elicitation techniques to gain information while concealing the objective; rapport-building techniques to gain likability and trust; and body language dos and don’ts for looking and feeling confident. If a person leaks insecurity and anxiety while in an operational status, the effects can be extremely damaging to their own safety and to the mission. Participants will also learn why elicitation works and how to be an effective elicitor. Elicitation is an operational tool that exploits aspects of human psychology; certain aspects of which make human sources vulnerable to elicitation techniques. Participants will be required to conduct a real-world elicitation exercise.

• Deceptive Indicators: Participants will learn the basics on how to accurately, and quickly, detect deceptive indicators, both verbal and nonverbal, in others.  Participants will be tested on their observation and detecting deception skills through videos and role-play exercises. 

This is a fast-paced course with a lot of material.  Prior experience or familiarization is beneficial but not needed.  

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ADVANCED DECEPTIVE ANALYSIS

(2-days) 

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This three-day course teaches participants how to accurately detect deception so you do not lose information or your reputations and credibility. Lena firmly believes detecting deception is a science, with proven indicators of deception.  In this course she will tell you what you need to know, and do, in order to detect deception and analysis indicators of deception with the most accuracy a human can have!

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There is no such thing as a lie detector. A polygraph is NOT a lie detector.  The only technology that can determine lies with 100% accuracy is an fMRI scan.  Since that is not a viable option for us interviewer/interrogators, the next best thing is a human lie detector.  Why? Simple.  Because humans can identify BOTH verbal and nonverbal indicators of deception, at the same, we can analyze them and determine the difference between indicators of stress and indicators of stress from lying, we can baseline normal behaviors, we can build rapport and use advanced questioning techniques to ultimately get the truth.  Tell me a machine that can do that?  

This course will cover indicators of deception and her go-to lie exposing questions and what to say when the lie is exposed to ultimately get the truth.  Participants will detect deception in each other in role-play scenarios, as well as be tested with videos.  There are no role players in this training so all deceptive indicators are real world, not acted out.  This course is meant for people with prior experience interviewing/interrogation, but that experience is not needed.  We guarantee you will be able to detect deception accurately by the end of three days by avoiding the most common, and detrimental, mistakes. 

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ORGANIZATIONAL COHESIVENESS & CHANGE MANAGEMENT 

(2-days)

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TCG trains numerous industries and government in leadership and advanced interpersonal communication skills that directly impact the cohesiveness of an organization and how it is aligned to the mission and overall strategic vision. In this 2-day course, Lena helps employees, from the bottoms to the middles to the tops, feel inspired and motivated and part of a collective team with a shared vision.  She teaches participants first how to discover their preferred change style preference using Discovery Learning Institute’s (DLI) Change Style Indicator (CSI) and second, how to help themselves and others transition through the four stages of change using DLI’s Change Navigator (CN).  These tools provide critical insight on how to effectively and successfully initiate and communicate change to all employees so that all employees can comfortably transition to implementing a change. 

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She will also teach participants how to encourage themselves and others to create and maintain a culture of respect by using enhanced interpersonal communication skills, both verbal and nonverbal, how to leverage diversity and differences in personality preferences, and how to increase trust and accountability with each other.   

The employees of an organization are the biggest asset.  You have to grow and nurture them so you can retain their talent to ensure the success of the organization.  Lena will teach participants how to use the G.R.O.W. model to coach others to help grow them professionally.

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Lena is certified as a trainer and administer of DLI's CSI and CN which will both be administered to participants during the training, and she is a body language and enhanced communications expert.

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Participants will learn how to:

• Increase self-awareness and identify personal preferences towards communication and change

• Effectively coach, grow and nurture others by effectively listening and being mindful

• Promote trust and accountability amongst the group by building rapport and strengthening connections

• Identify and overcome communication barriers by seeking clear information and ridding biases and perceptions

• Respectfully and effectively communicate cross-culturally.

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