INTERPERSONAL 

COMMUNICATIONS &

CONVERSATIONAL ELICITATION

 

(1-day | 2-day | 3-day training options)

TCG trains numerous industries, government, and military personnel in the art of conversational elicitation. For years our clients have respected the expertise we have gained from our real-world experience, our professionalism, flexibility, and, of course, discretion.  We have helped companies gain a competitive edge while protecting their proprietary information and gather strategic insights necessary to decision making. We have also worked with government agencies and military departments on matters pertaining directly to U.S. national security. 

 

TCG partnered with Oxeye Group a few years ago to deliver the most advanced and innovative elicitation training.  In this flagship course, participants learn the skills they need to be savvy collectors, whether they have a business objective or a national security mission.  Participants learn and practice: 

  • awareness skills to keep them sharp and in control of the conversation

  • why elicitation works and how to be an effective elicitor

  • how to obtain information through elicitation to answer requirements without raising suspicion 

  • counter-elicitation skills to help them identify and respond to elicitation attempts made by others

  • how to “bump” a target, gain their trust, and bait them into a conversation

  • how to control the conversation and elicit information without ever revealing the true intent behind the conversation

  • body language do’s and don’ts for looking and feeling confident

  • the basics of how to accurately and quickly detect deceptive indicators, both verbal and nonverbal, to ensure the truthfulness and accuracy of the information they elicit.

 

Participants will start the training with awareness tests and then learn how to increase their self and situational awareness when they conduct elicitation.  In this course, we teach 11 proven elicitation techniques that involve crafting effective provocative statements in order to provoke responses from targets so the conversation flows freely and effortlessly. Confidence is a critical factor when it comes to effective elicitation.  If a person leaks insecurity and anxiety while eliciting, the effects can be extremely damaging to their reputation, credibility, safety, confidentiality, and the overall objective.  Elicitation is a tool that exploits aspects of human psychology; certain aspects of which make human sources vulnerable to elicitation techniques.  Participants will be tested on their observation, detecting deception, elicitation, and counter-elicitation skills through real-world exercises.  Participants will be required to plan and conduct a real-world elicitation exercise.

TCG offers 1-day, 2-day, and 3-day training opportunities.  We also offer advanced training courses for repeat clients interested in further developing and practicing their elicitation skills.  Please contact us today for pricing and training agendas.  

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