"Where the art & science of human interaction meet."
why hire us?
We practice what we teach, and what we teach works
We have decades of real-world experience, not just classroom
We listen to your needs and develop training for you
we remain students in our trade consistently perfecting it
we trust our expertise, so should you
First, we have practiced what we teach and what we teach has proven success. Lena is a former military interrogator; she consultants organizations regarding criminal cases; and she is hired by organizations to test their strengths, weaknesses, and capabilities, and has been training Department of Defense and law enforcement personnel as well as private sector entities since 2003. In 2015/2016 alone, she trained over 600 Customs and Border Patrol Agents, and hundreds of military personnel and private sector personnel. To date, she has trained about 1000 law enforcement individuals both in her non-accusatory, strategic interviewing technique and leadership.
The feedback she continually receives from those who have attended her training is how relevant the information she taught was to her participants' jobs, how enthusiastic she is an instructor, how engaging and interactive her training is and when can they get more. She has a passion for teaching and it shows in her dedication and course deliveries.
In 2013, she established The Congruency Group, LLC, through which she offers training and consulting services to numerous entities today. For the past six years, she has bridged her knowledge of human behavior with leadership. She is certified in Organizational Change Management, Discovery Learning Institutes' Change Style Indicator and Change Navigator, Power + Systems Organizational Workshop, and she has her certificate in the Psychology of Leadership from Cornell University.
TCG Consulting Services: Lena assists many clients to achieve personal and professional success such as; sales teams, medical personnel, auditors, investigators, law enforcement, human resources, just to name a few; conducting all types of interviews; providing statement analysis; and testing the proficiency of trainees in training environments.
TCG Training Services: Lena trains participants in the following areas; all aspects and phases of non-accusatory interviewing, including working with interpreters, body language, rapport building, detecting verbal and nonverbal deception, statement analysis, conversational elicitation, and counter elicitation. She also trains organizations in change management, how to effectively handle change and leadership skills that help individuals in team development, decision making, collaboration, influencing, and emotional intelligence.
TCG's mission is to provide individuals and organizations with a full spectrum of proven interpersonal communication skills and detecting deception techniques that will not only help you connect with people to cultivate positive relationships but will also protect you from them in order to safeguard assets, investments and ultimately, lives.